Terms of service
Last updated: 18 September 2026
These Terms of Service set out the terms under which NeloKid, operated by WESTBRIDGE GROUP LLC, provides access to this website and its services.
1. Overview
This website is operated by WESTBRIDGE GROUP LLC, trading as NeloKid.
Throughout the website, the terms “we”, “us” and “our” refer to NeloKid and WESTBRIDGE GROUP LLC.
We provide this website, including all information, tools, products and services available through it, subject to your acceptance of these Terms of Service and the other policies referred to on our website.
By visiting our website and/or purchasing a product from us, you use our “Services” and agree to be bound by these Terms of Service, together with any additional terms and policies referred to here or made available by hyperlink.
These Terms apply to all users of the website, including visitors and customers.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not use the website or our Services.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country of residence or that you are using the website with the permission of a parent or legal guardian where required.
You must not use our products, website or Services for any unlawful or unauthorised purpose.
You must not use the website in a way that infringes applicable laws or the rights of another person.
We may suspend or terminate access to our Services where a user seriously breaches these Terms or uses the website unlawfully.
3. General Conditions
We reserve the right to refuse, restrict or cancel access to our Services where we have a legitimate reason to do so, including suspected fraud, misuse of the website, security concerns or violations of these Terms.
Nothing in these Terms affects your statutory rights as a consumer.
Information transmitted through the website may pass through different networks and systems. Payment card information is handled through secure payment systems and encrypted during transmission.
4. Accuracy, Completeness and Timeliness of Information
We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
However, occasional errors, omissions or outdated information may occur.
General information provided on the website should not be relied upon where more specific or current information is provided elsewhere on the relevant product page or within our policies.
If you notice incorrect information, please contact us at contact@nelokid.com.
5. Changes to the Service and Prices
Product prices may change from time to time.
Any price change will apply to future purchases and will not alter the price of an order that has already been accepted by us, except where an obvious pricing error has occurred and applicable law allows us to correct it.
We may update, modify or discontinue parts of the website or Services where reasonably necessary.
Where a change materially affects an existing customer contract, we will respect any rights available to the customer under applicable law.
UK consumer guidance specifically warns against terms allowing businesses to change agreed prices or contractual obligations arbitrarily after a contract has been formed.
6. Products and Services
Certain products or services may be available exclusively through our online store.
Product availability may be limited and may change without notice.
We make reasonable efforts to display product descriptions, specifications, dimensions and images accurately. Colours and appearance may vary slightly depending on your device, screen settings or the nature of product photography.
Lifestyle images may be used for illustrative purposes. The product description, specifications, selected variant and What’s Included information on the relevant product page should be referred to for the details of the item being purchased.
Returns and refunds are governed by our Returns & Refund Policy and your statutory consumer rights.
Products supplied to consumers must still meet applicable legal requirements, including being as described, of satisfactory quality and fit for purpose.
7. Orders, Billing and Account Information
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including:
- suspected fraud or unauthorised activity;
- an obvious pricing or product information error;
- inability to authorise payment;
- product unavailability;
- incorrect or incomplete delivery information;
- restrictions that prevent us from lawfully fulfilling the order.
If we cancel an order after payment has been taken and no goods are supplied, the relevant payment will be refunded.
You agree to provide accurate, complete and current purchase, billing, delivery and account information.
You are responsible for checking your order details before completing your purchase.
8. Delivery
Delivery arrangements, processing times, estimated transit times and applicable delivery charges are set out in our Shipping Policy.
Our current estimated delivery timeframe for UK orders is:
Processing time: 1–3 working days
Transit time: 6–9 working days
Estimated total delivery time: 7–12 working days
Delivery estimates are estimates and may occasionally be affected by circumstances outside our reasonable control.
Nothing in this section limits any delivery rights you have under applicable consumer law. UK distance-selling rules require businesses to provide customers with delivery arrangements, costs and estimated delivery times before purchase.
9. Optional Third-Party Tools
We may provide access to services, applications or tools operated by third parties.
Where a third-party service is used, it may also be subject to that provider’s own terms and privacy policies.
We are not responsible for the independent operation of third-party services that we do not control, except where applicable law provides otherwise.
You should review the relevant third-party terms before using those services.
10. Third-Party Links
Our website may contain links to websites or services operated by third parties.
These third-party websites are not necessarily controlled or operated by us.
We are not responsible for the content, availability or privacy practices of independent third-party websites.
The inclusion of a link does not necessarily mean that we endorse the third party or its content.
11. Reviews, Comments and User Submissions
If you submit reviews, comments, photographs, suggestions or other content to us, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, abusive, defamatory, fraudulent, obscene, threatening, misleading or that infringes another person's intellectual property or privacy rights.
Where you submit content for publication on our website or marketing channels, you grant us a non-exclusive right to use, reproduce and display that content for purposes connected with operating and promoting our Services, to the extent permitted by applicable law.
We reserve the right to remove content that breaches these Terms.
12. Personal Information
Your submission and use of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, store and disclose personal information.
13. Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, delivery or other information.
We reserve the right to correct such errors and update information where reasonably necessary.
If an error affects an order you have already placed, we will deal with the matter fairly and in accordance with applicable consumer law.
14. Prohibited Uses
You must not use the website or Services:
- for unlawful purposes;
- to encourage another person to participate in unlawful activity;
- to infringe intellectual property, privacy or other legal rights;
- to submit false or misleading information;
- to upload viruses, malware or other harmful code;
- to collect or track another person’s personal information unlawfully;
- to spam, phish, scrape or interfere with the security or operation of the website;
- to attempt to gain unauthorised access to our systems or accounts;
- for fraudulent or abusive activity.
We may restrict access where we reasonably believe these rules have been breached.
15. Disclaimer and Limitation of Liability
We aim to provide reliable access to our website and Services, but we cannot guarantee that the website will always be uninterrupted, completely error-free or available at all times.
We may temporarily suspend access for maintenance, security, technical updates or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms limits or excludes:
- your statutory consumer rights;
- our responsibility for goods that are faulty, not as described or otherwise fail to meet applicable legal standards;
- liability for death or personal injury caused by negligence;
- liability for fraud or fraudulent misrepresentation;
- any other liability that cannot lawfully be excluded.
UK consumer contract rules prohibit terms that attempt to remove these fundamental statutory protections.
16. Your Responsibility for Misuse of the Website
You are responsible for losses directly resulting from your deliberate unlawful misuse of the website or a serious breach of these Terms where permitted by applicable law.
Nothing in this section creates liability for ordinary use of the website or restricts your statutory consumer rights.
17. Severability
If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
18. Termination
These Terms remain applicable while you use our website or Services.
You may stop using the website at any time.
We may suspend or terminate access where we reasonably believe that you have seriously breached these Terms, engaged in unlawful activity or created a security risk.
Termination does not affect rights or obligations that arose before termination.
19. Entire Agreement
These Terms, together with our:
- Privacy Policy
- Shipping Policy
- Returns & Refund Policy
- and any other policies expressly incorporated into these Terms
form the terms applicable to your use of our website and purchases made through it.
Nothing in these documents removes rights granted to consumers by applicable law.
20. Governing Law
These Terms are governed by the laws applicable to WESTBRIDGE GROUP LLC in the State of New Mexico, United States, subject to any mandatory consumer protection laws that apply to you based on your place of residence.
If you are a consumer in the United Kingdom, nothing in this section deprives you of mandatory rights available under UK consumer law or unfairly restricts your ability to enforce those rights.
UK guidance specifically identifies clauses preventing consumers from using their local courts or otherwise making it difficult to exercise legal rights as potentially unfair.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices or legal and regulatory requirements.
The latest version will always be available on this page.
Changes will apply prospectively from the date the updated Terms are published unless applicable law requires otherwise.
Where a material change affects an existing contract, it will not remove rights that the customer already has.
22. Contact Information
Store name: NeloKid
Legal company name: WESTBRIDGE GROUP LLC
Registered business address: 8206 Louisiana Blvd NE, Albuquerque, NM 87113, United States
Email: contact@nelokid.com
Customer service: Monday to Friday
Response time: We aim to respond within 1–2 working days.
For further assistance, please visit our FAQ page or contact us through our Contact page.