Returns & Refund Policy

At NeloKid, operated by WESTBRIDGE GROUP LLC, we want you to be happy with your purchase. If something is not quite right, we aim to make the returns process as straightforward as possible.

NeloKid is operated by WESTBRIDGE GROUP LLC, a company registered in the United States. NeloKid serves customers in the United Kingdom, and prices displayed on our UK store are in British Pounds Sterling (GBP).

Easy Returns

You have 14 days from the date you receive your order to notify us that you wish to cancel or return your purchase.

Once you have notified us, you then have a further 14 days to return the item.

Items should be returned in their original condition, with all original packaging, accessories and labels where applicable.

You may inspect and handle an item as you reasonably would in a shop. However, we may make a deduction from your refund where the value of an item has been reduced as a result of handling beyond what is reasonably necessary to inspect it.

No restocking fee applies.
We do not charge restocking fees for eligible returns.

Returns Policy Overview

Cancellation period: You must notify us within 14 days of receiving your order if you wish to cancel your purchase.

Return period: After notifying us, you have a further 14 days to send the item back.

Condition of returned items: Items should be returned in their original condition with their packaging, accessories and labels where applicable.

Easy returns: Contact us to notify us of your return and follow the return instructions below.

Restocking fee: None. We do not charge a restocking fee for eligible returns.

Return Shipping Costs

Faulty, Damaged or Incorrect Items

If you receive an incorrect item, an item that arrives damaged, or a product that is faulty, please contact us at contact@nelokid.com.

Where the return is due to an error on our part or a qualifying fault with the product, you will not be required to pay the return costs.

This does not affect your statutory consumer rights.

Change of Mind

If you are returning an item because you have changed your mind, you are responsible for the direct cost of returning the item, unless we tell you otherwise.

If you exercise your statutory right to cancel an online order, we will also refund the cost of the standard delivery option originally paid. If you selected a more expensive delivery service, any amount above the standard delivery cost does not have to be refunded.

How to Return an Item

1. Contact us
Email contact@nelokid.com with your order number and let us know that you wish to make a return.

2. Prepare your return
Carefully repack the item, including its original accessories, labels, instructions and packaging where applicable.

3. Send your return
Returns should be sent to the following address:

NeloKid – WESTBRIDGE GROUP LLC
8206 Louisiana Blvd NE
Albuquerque, NM 87113
United States

We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.

Please include your order number with your return so that we can identify and process it correctly.

Refund Process

Inspection

Once your return has been received, we will inspect the item to confirm its condition and eligibility for a refund.

Refund Timing

Once your return has been received, inspected and approved, your refund will be processed to your original payment method within 5–7 business days.

For UK consumers exercising an applicable statutory right to cancel, refunds will be processed in accordance with applicable UK consumer protection law. Where applicable law requires a shorter timeframe or provides additional statutory rights, those requirements will apply.

Once the refund has been processed by us, your bank or payment provider may require additional time for the funds to appear in your account.

Exchanges

If you would like to exchange your item for another available size, colour or product, please contact us at contact@nelokid.com.

We will let you know whether an exchange is available and provide you with the relevant instructions.

Non-Returnable Items

Certain products may not qualify for change-of-mind returns where an exemption applies under applicable consumer law.

This may include, for example:

• personalised or custom-made products;
• perishable products;
• sealed products that cannot be returned for health protection or hygiene reasons once the seal has been broken.

Any relevant restrictions will be clearly communicated where applicable.

This does not affect your rights where a product is faulty, damaged or not as described.

UK Consumer Rights

If you are a consumer in the United Kingdom, you may have statutory rights under applicable UK consumer protection laws.

These statutory rights are separate from and are not affected by this Returns & Refund Policy.

Questions?

Please visit our FAQ page or contact us through our Contact page.

You can also email us directly at contact@nelokid.com.

Contact Information

Store name: NeloKid
Company name: WESTBRIDGE GROUP LLC
Registered business address: 8206 Louisiana Blvd NE, Albuquerque, NM 87113, United States
Return address: 8206 Louisiana Blvd NE, Albuquerque, NM 87113, United States
Email: contact@nelokid.com
Customer service: Monday to Friday
Response time: We aim to respond within 1–2 working days.

NeloKid is operated by WESTBRIDGE GROUP LLC, a United States company serving customers in the United Kingdom. Prices displayed on our UK store are in British Pounds Sterling (GBP).

For further assistance, please visit our FAQ page or contact us through our Contact page.