Shipping policy

Shipping Policy

At NeloKid, operated by WESTBRIDGE GROUP LLC, we are committed to providing our customers with a clear and reliable shopping experience, including straightforward shipping information.

Delivery Area

This Shipping Policy applies to orders delivered within the United Kingdom.

Delivery Times

Our estimated delivery times are as follows:

Order cut-off time: 11:59 PM UK time. Orders placed after this time will be processed on the following working day, which may add an additional working day to the estimated delivery time.

Order processing time: 1 to 3 working days (Monday to Friday).

Once your order has been processed, it will be dispatched with one of our trusted delivery partners.

Transit time: 6 to 9 working days (Monday to Friday).

Estimated total delivery time: 7 to 12 working days (Monday to Friday).

Please note that delivery estimates may occasionally be affected by circumstances outside our control, including carrier delays, public holidays or periods of unusually high demand.

Delivery Services

We work with trusted delivery partners to deliver orders throughout the United Kingdom. The carrier used may vary depending on the product, destination and delivery method.

Shipping Costs

Free UK delivery is available on orders over £80.

For orders below £80, any applicable delivery charge will be clearly displayed at checkout before you complete your purchase.

Delivery Issues

If you experience an issue with your delivery, such as an unexpected delay or a parcel that appears to be lost, please contact us as soon as possible at contact@nelokid.com.

We will be happy to investigate the issue and assist you with your order.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

You can use this information to follow your parcel until delivery.

You can also visit our Order Tracking page for further information.

Need Help?

For answers to common questions, please visit our FAQ page or contact us through our Contact page.

Contact Information

Store name: NeloKid
Company name: WESTBRIDGE GROUP LLC
Company address: 8206 Louisiana Blvd NE, Albuquerque, NM 87113, United States
Email: contact@nelokid.com
Delivery market: United Kingdom

Customer service: Monday to Friday

Response time: We aim to respond to customer enquiries as quickly as possible during working days.

For further assistance, please visit our FAQ page or contact us through our Contact page.